Surgery Scheduler/MA
On-siteGrand Rapids, Michigan, United States
Job Summary
Schedule surgeries and post-operative appointments for assigned providers, managing surgery block times and rescheduling cases as needed. Educate patients on surgical procedures and physician instructions while answering triage calls and managing patient portal enrollment. Review medical histories, obtain clearances, and coordinate with third-party providers to ensure all documentation and lab results are ready prior to procedures. Assist with postoperative care by removing sutures, dressing wounds, and performing blood draws, while preparing rooms and maintaining organized workspaces. Adhere to clinical documentation standards and HIPAA guidelines to maintain patient confidentiality.
Required Qualifications
- Candidates must be located in Michigan or be willing to relocate.
- 2+ years of experience working in the healthcare field.
- Graduate of an accredited Medical Assistant program or equivalent coursework in nursing or health care.
- Current Medical Assistant Certification or Registration.
- Experience working with Electronic Medical Records.
- High School Diploma/GED.
- Ability to sit for long periods of time.
- Frequent bending, stooping, lifting, and reaching required.
- Manual dexterity required to operate modern office equipment.
- Must have normal or correctible range of hearing, speech, and eyesight.
Desired Qualifications
- 2+ years of Medical Assisting or other applicable patient care experience.
- Experience scheduling orthopaedic surgeries.
- Experience working in NextGen.
- Exceptional customer service skills.
- Strong verbal and written communication skills.
- Ability to multi-task while remaining very detail-oriented in a fast-paced environment.
- Highly organized and self-motivated; able to work independently.
- Comfortability with de-escalating upset patients.
- Great problem solving and critical thinking skills.
- Knowledge of HIPAA guidelines and requirements.
- Must be computer savvy and proficient in MS Office.
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