Surgery Scheduler
$2,080–$208,000 year
On-site · Chandler, Arizona, United States
Job Summary
Coordinate all aspects of surgery scheduling, including patient preparation and follow-up care coordination. Work closely with healthcare providers to ensure timely scheduling of surgeries and procedures. Maintain and update surgery schedules across multiple digital platforms, including AthenaOne EMR. Verify and confirm patient insurance coverage and understand fee schedules to accurately inform patients of their responsibilities. Communicate effectively with patients, providing clear information regarding pre-op and post-op instructions. Address patient queries related to the surgery process in a compassionate and professional manner. Assist in the management of surgical documentation and patient records to ensure compliance with healthcare regulations. Participate in team meetings to discuss improvements in patient care and surgery scheduling efficiency. Continuously update job knowledge by participating in educational opportunities relevant to the role. Provide a supportive role in emergency scheduling scenarios, maintaining a calm and efficient approach.
Required Qualifications
- MUST HAVE SURGERY SCHEDULING EXPERIENCE, particularly in a vascular or similar surgical setting.
- Excellent customer service skills, with a proven ability to communicate effectively in high-stress situations.
- Strong knowledge of insurance benefits, insurance verification processes, and medical billing procedures.
- Familiarity with medical terminology and ICD-10 coding.
- Highly proficient in the use of medical software systems, especially AthenaOne EMR.
- Demonstrable skills in organization, multitasking, and handling a high volume workload with meticulous attention to detail.
- Ability to work independently as a self-starter as well as collaboratively within a team environment.
- Possession of a strong work ethic, positive attitude, and an approachable character.
- Bilingual abilities, particularly in Spanish, considered a significant asset.
- Prior experience in a vascular office setting is highly desirable, though not mandatory.
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