Surgery Coordinator
On-siteEncinitas, California, United States
Job Summary
Coordinate and schedule patients for surgical procedures based on physician recommendations, verifying demographics, health history, and insurance information. Act as a liaison between patients, surgeons, and the hospital to manage pre-operative preparations, while obtaining insurance authorizations and educating patients on medications and post-op instructions. Navigate the Care Cloud EMR System to schedule appointments and answer telephone inquiries regarding surgery or related concerns. Follow up with physicians and labs to ensure test results are received and sent to the hospital or Surgery Center. Maintain strict compliance with State, Federal, and other regulations including OSHA, WC, HIPAA, and ADA.
Required Qualifications
- High School education, GED or equivalent
- Must be proficient in how to navigate and accurately schedule patients in Care Cloud EMR System
- Ability to interpret and apply policies and procedures
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
- Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused
- Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic
- Ability to respond to common inquiries from customers, staff, vendors, or other members of the community
- Must address others professionally and respectfully by actions, words and deeds
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
- Ability to maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices)
Desired Qualifications
- Experience in the Ophthalmology Industry
- Experience in a medical office and/or customer service
- Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment
- Team player and contributor coupled with excellent communication and interpersonal skills (oral and written)
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