Support Worker- Casual/On-Call
$52,000–$52,000 year
On-siteSmithers, British Columbia, Canada
Job Summary
Provide direct support to tenants in Goodacre Place Supportive Housing, focusing on harm reduction, crisis de-escalation, and facilitating access to health, social, and life skills services. Conduct case planning and needs assessments under Site Manager guidance to promote housing stability and independence. Assist with daily living activities such as cleaning, laundry, and meal service while maintaining safe and healthy living environments. Monitor program spaces, perform wellness checks, and respond to critical incidents using trauma-informed, non-violent approaches. Ensure accurate documentation in record management systems and collaborate with the team to uphold organizational standards and BC Housing guidelines.
Required Qualifications
- Must be legally authorized to work in Canada
- Understand and be committed to terms of confidentiality and sign a pledge of confidentiality
- Undergo a Criminal Record Check
- Possess a valid Class 5 Driver's License
- Holds or willing to obtain First aid & CPR
- Holds or willing to obtain Non-Violent Crisis Intervention
- Holds or willing to obtain Naloxone training
- Holds or willing to obtain Food Safe
- Physical ability to perform facility tasks, including room setup, cleaning, and lifting up to 10 kg
- Knowledge of harm reduction principles
- Knowledge of crisis de-escalation strategies
- Knowledge of violence prevention protocols
- Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues
- Knowledge and experience working with trauma and crisis management
- Proficient computer skills, including working knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Able to effectively engage with multi-barrier adult clients
- Employ crisis intervention skills
- Employ active listening skills
- Ability to support tenants with daily living skills, including cleaning
- Ability to monitor program spaces and respond appropriately to health, safety, or behavioral concerns
- Strong communication skills to interact effectively with tenants, staff, and external service providers
- Teamwork skills to follow guidance and direction from the Site Manager
- Apply solid personal boundaries and limit setting
- Must be available for shifts from Sunday to Saturday
- Must be available for shifts including 8:00 AM – 4:00 PM, 4:00 PM – 12:00 AM, and 12:00 AM – 8:00 AM
Desired Qualifications
- Some training and experience in a similar position
- A combination of relevant training and experience
- Knowledge of First Nations culture
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