Support Technician
$43,680–$45,760 year
On-siteNew Braunfels, Texas, United States
Job Summary
Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism. Learn and be proficient in using and providing support for LCPtracker software and systems, identifying customer needs, clarifying information, researching issues, and providing solutions or alternatives. Use multiple web applications simultaneously and assist customers with technical difficulties experienced with LCPtracker, escalating issues as appropriate. Build sustainable customer relationships and engage clients by going the extra mile. Document all communication with customers using the company's CRM system, FreshService, and follow up on problems, concerns, and questions regarding current, outstanding, and pending cases.
Required Qualifications
- High School Diploma or equivalent
- Basic computer knowledge
- Customer Service experience and knowledge
- Ability to manage your assignments and meet deadlines
- Ability to lift and move up to 25 pounds
- Close visual acuity
- Fulltime Non-Exempt position
- Onsite to our New Braunfels, TX office
- Monday - Friday, 8am-5pm
- General availability and presence in the office is expected during regular business hours Monday -Friday
- Attendance at our annual corporate Staff Retreat is required
- Attendance at LCPtracker Conference(s) as assigned
- E-Verify employment eligibility
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