Support Technician II
$50,003–$65,000 year
Hybrid · Issaquah, Washington, United States
Job Summary
Provide tier I and II IT support for the entire organization from the warehouse to the corporate office. Work directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to SanMar employees. Responsibilities include handling inbound calls/emails, managing and tracking tickets, documenting issue descriptions and resolutions, performing hardware imaging/deployment/maintenance, remotely troubleshooting, assisting with meeting-room AV setups, desk-side IT moves, staying current with system information, and occasional after-hours/weekend work. Hybrid work model at the Issaquah, WA office with required in-office days Tuesday through Thursday; periodic travel may be required. Qualifications include 1-3 years of IT support experience (or equivalent training), preferred IT certifications (A+, Net+, CCENT, Microsoft certs), knowledge of Windows, macOS, and Microsoft Office, familiarity with PC and Apple devices, strong communication and customer service skills, ability to work under pressure, and ability to manage multiple projects.
Required Qualifications
- 1-3 years IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training
- IT certifications (A+, Net+, CCENT, Microsoft certs) preferred
- Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite
- Knowledge of PC and Apple devices and peripherals
- Excellent verbal and written communication skills
- Excellent customer service skills, as well as knowledge of proper phone usage and etiquette
- Ability to work well under pressure
- Ability to complete tasks in a thorough and timely manner
- Ability to thrive in a dynamic, constantly changing environment
- Ability and energy to work on multiple concurrent projects and switch focus as necessary
- A positive attitude is essential
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