Support Technician II
$50,003–$65,000 year
Hybrid · Issaquah, Washington, United States
Job Summary
The role provides tier I and II IT support across the organization, working with Service Desk colleagues to deliver efficient, friendly service to SanMar employees. Responsibilities include answering calls/emails, managing and tracking tickets, documenting issue details and resolutions, performing hardware imaging and deployment, remote troubleshooting, assisting with meeting-room AV setups, desk-side IT support and equipment moves, staying current with system information, and after-hours/weekend coverage as needed. Must demonstrate excellent verbal/written communication, strong customer service, ability to work under pressure, multi-project capability, and a positive attitude. Hybrid work arrangement in Issaquah, WA with regular in-office days; periodic travel may be required.
Required Qualifications
- 1-3 years IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training
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