Support Technician I - Temporary Contract
$46,384–$67,995 year
On-siteRedmond, Washington, United States
Job Summary
Be the first point of contact with external customers via email, chat, and phone, providing technical assistance on Seagull Software on-prem and SaaS solutions and printer drivers. Identify, troubleshoot, and resolve technical issues relating to enterprise software and third-party applications, then escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users while identifying and recording ticket details for the Knowledge Base. Contribute to documentation, suggest product improvements, and collaborate with Engineering, IT, QA, and Sales departments. This 3-month remote contract in the US requires weekend on-call availability and starts at $24.50/hour.
Required Qualifications
- 2+ years' prior experience as a technical support representative
- demonstrating excellent customer service
- troubleshooting skills
- Strong knowledge of Windows operating systems
- Technical aptitude
- ability to quickly learn and work with new software
- Strong written and verbal English communication skills
- ability to speak and write clearly
- communicate effectively
- Problem-solving ability
- active listening skills
- Ability to successfully collaborate with different teams
- being self-motivated to work individually
- Some shifts may require weekend work
- Computer Science Degree
- Technology Certification
- equivalent experience
- documentation proving authorization to work in the US without visa sponsorship
- complete a background check
Desired Qualifications
- Fluency in other languages
- Completion of CompTIA A+ certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.