Support Technician
$45,000–$45,000 year
On-siteFayetteville, North Carolina, United States
Job Summary
Provide on-site technical support and installation services for client servers, workstations, peripherals, and networking equipment using a fully outfitted service vehicle. Handle remote technical support and service requests when no on-site tasks are assigned, ensuring friendly customer service for both on-site and remote clients. Document all support activities and time in the ticketing system while keeping customer documentation updated. Troubleshoot hardware repairs, operating systems, email, and desktop applications, and configure firewalls, switches, VLANs, WAPs, and VPNs. This role supports Future Data's goal of making clients exceptionally happy within our Managed IT Services team in Fayetteville, North Carolina.
Required Qualifications
- Self-driven, with ability to work independently and in a team setting
- Good written and verbal communication skills
- Detail-oriented and organized
- Enjoy troubleshooting and problem solving
- Excellent communication skills
- 2+ years prior work experience in an IT support role
- Experience with end user support including hardware repair, operating system installation, email, and desktop application troubleshooting
- Experience configuring Firewalls, Switches, VLANs, WAPs, VPNs
- Experience with Microsoft 365 and Microsoft Azure AD
- Experience with Windows Servers, Active Directory, and RDP
- Valid driver license
Desired Qualifications
- Prior MSP experience
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