Support Technician
HybridCamberwell, Victoria, Australia
Camberwell, Victoria, AustraliaHybridFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Resolve technical support requests from external customers and internal employees via phone, email, Zendesk, and Microsoft Teams. Collaborate with IT, Development, Biomed, Clinical Services, and Sales teams to troubleshoot incidents, fulfill service requests, and maintain high customer satisfaction. Handle inbound and outbound calls while supporting Windows environments, Microsoft 365, laptops, mobile devices, and remote access tools. Manage high call volumes with a strong customer service mindset, applying sharp problem-solving instincts under pressure. Work full-time with one day of WFH from the Camberwell HQ office.
Required Qualifications
- 2+ years' experience in a Helpdesk or technical support role
- Experience in a call centre, service desk or customer support environment
- Confident handling inbound and outbound calls
- Troubleshooting over the phone
- Communicating clearly with technical and non-technical users alike
- Experience supporting Windows environments
- Basic understanding of Microsoft 365 administration and troubleshooting
- Comfort supporting laptops, mobile devices, peripherals and remote access tools
- Strong customer service mindset
- Ability to handle high call volumes professionally
- Ability to stay calm under pressure
- Sharp troubleshooting and problem-solving instincts
Desired Qualifications
- Experience in the medical or cardiology sector
- Zendesk administration
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