Support Technician
On-siteAuckland, Auckland, New Zealand
EXPIREDAuckland, Auckland, New ZealandOn-siteFull Time
Full Time
Job Summary
Represent clients by resolving technical issues involving Windows, Exchange, Office 365, and AzureAD while gathering information to raise tickets for wider support teams. Manage a high volume of incoming calls within specified timeframes, ensuring all inquiries are understood, prioritized, and directed toward appropriate solutions. Act as the primary point of contact for customer technical requirements, enabling their day-to-day operations with friendly, efficient, and secure service.
Required Qualifications
- experience within IT, either in an office environment or tertiary institute
- good attention to detail
- accuracy
- ability to demonstrate completion of administration associated with technical work
- positive, can-do attitude
- strong desire to help and support others
Desired Qualifications
- MSP experience
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