Support Tech - Tier 1

Support Tech - Tier 1 responsible for handling technical support issues from clients, evaluating and resolving technical problems, and ensuring high quality standards. Develop and implement documentation and procedures for repair or setup processes, ensure compliance with state regulatory requirements and vendor licensing regulations, and participate in on-call rotations (24/7). Prepare and maintain operations manuals, contribute blog entries every two weeks, and collaborate with the Quality Team. Must be able to travel to client locations for calls or meetings and stay connected via text and company email on mobile devices. Perform other duties as assigned to support the organization’s mission.