Support Team Operator - Part-Time
On-siteNashville, Tennessee, United States
Job Summary
Interact with potential recruits to answer questions about the Army National Guard and prequalify individuals for enlistment. Communicate with applicants by providing customer service in accordance with enlistment standards, while determining eligibility based on Guard criteria. Make and receive phone calls to promote company products and services, responding to client leads timely to increase conversions. Learn recruiting regulations and portal software to process applications, then complete daily time reports and administrative tasks as assigned. Work under immediate supervision following outlined protocols and policies.
Required Qualifications
- Ability to multitask with multiple communication tools in order to provide an exceptional level of customer service
- Patient and pleasant demeanor
- Ability to type 40 wpm
- Professional verbal and written communication skills
- Clear speaking voice
- Honorable military experience
- Ability to qualify for a government security clearance
- Citizen of the United States of America
Desired Qualifications
- Familiarity with a variety of the recruitment field's concepts, practices and procedures
- Associate degree
- Supervisory or specialty experience within a Call Center environment
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