Support Specialist
$77,000–$85,000 year
On-site · Boston, Massachusetts, United States
Job Summary
Customer Support Specialist on Crunchtime Cruise team responsible for solving customer problems in the CrunchTime platform, translating technical details for customers, and collaborating with Cruise and Xchange product teams. Key duties include troubleshooting tickets using internal tools, analyzing data discrepancies to ensure data integrity, building and optimizing dynamic SQL scripts for enterprise reporting, and supporting cross-functional teams to research and resolve customer-reported issues. The role requires excellent interpersonal and written communication skills, the ability to read code for deep-dive troubleshooting, a strong grasp of SQL and distributed database concepts, and experience with Jira, Confluence, Zendesk, and REST/XML integrations. The position offers a base salary range of $77,000-$85,000 with full-time benefits and opportunities for growth in a remote-capable, fast-paced environment.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- 3-5 years of remote application support experience.
- 2-4 years of customer-facing experience.
- Advanced SQL knowledge and multi-table queries.
- Ability to read and analyze code to troubleshoot.
- Experience with e-commerce platforms, vendor portals, or EDI failures.
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