Support Specialist

Support Specialist for a remote US-based team at Syllo, responsible for being the first point of contact for inbound client support, troubleshooting product questions and technical issues, and building deep product knowledge. Responsibilities include live troubleshooting sessions and product walkthroughs with clients, writing and maintaining help content (articles, guides, FAQs), collaborating with Customer Success teams to surface client feedback to product engineering, and documenting solutions to reduce repeat inquiries. Requires 1–3 years of experience in a legal environment (law firm, corporate legal department, or legal tech), strong written and verbal communication, comfort with live client-facing calls, and either experience or interest in writing help content and using CRM tools. Compensation ranges from $40 to $45 per hour for a remote US-based role, with opportunities to participate in product testing and cross-functional collaboration with engineering and product management.