Support Specialist
On-siteOrangeburg, South Carolina, United States
Job Summary
Troubleshoot software and hardware setup for payment terminals, online gateways, and POS systems while ensuring merchant KYC and PCI compliance. Resolve payment failures, chargeback disputes, settlement delays, and integration errors by collaborating with risk management and IT teams. Answer inquiries regarding batch settlements, funding timelines, and transaction fees, providing clear guidance on interpreting merchant statements. Maintain professional rapport to reduce attrition and upsell value-added services such as fraud protection tools or advanced analytics. This role serves as the direct point of contact for business clients and sales partners, managing technical support, financial operations, and relationship management within the payment processing solutions ecosystem.
Required Qualifications
- Merchant Onboarding & Account Management
- Troubleshoot software/hardware setup for payment terminals, online gateways, and POS systems
- Ensure merchant KYC (Know Your Customer) and PCI compliance is maintained
- Technical Support & Issue Resolution
- Troubleshoot payment failures, chargeback disputes, settlement delays, or integration errors
- Collaborate with risk management and IT teams to resolve complex technical tickets
- Transaction & Reconciliation Assistance
- Answer inquiries about batch settlements, funding timelines, and transaction fees
- Provide clear guidance on interpreting merchant statements
- Retention & Relationship Building
- Maintain professional rapport to reduce merchant attrition
- Upsell or cross-sell value-added services such as fraud protection tools or advanced analytics
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