Support Specialist
HybridKyiv, Kyiv City, Ukraine
Job Summary
Onboard new clients and assist with API integration and payment method launches. Investigate client-reported incidents and answer questions via ticketing systems using internal logs and monitoring tools. Work closely with Development, Payments Operations, and Sales teams to resolve merchant issues, escalating requests and tracking them through resolution. Contribute to internal documentation while managing multiple priorities simultaneously. This role supports the global fintech team at Centrobill, helping merchants accept payments through various methods in a results-oriented environment focused on innovation and long-term partnerships.
Required Qualifications
- 1+ years of experience
- Experience in payments, fintech, e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English (to email with clients, read and interpret technical documentation)
- Manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability to new patterns, quick-learner
- Comfortable working with SLAs/ticketing systems such as Jira
Desired Qualifications
- Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Experience with API testing tools (e.g. Postman)
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