Support Specialist
Remote
Job Summary
Answer customer questions about general product features and behaviors while handling common technical tasks according to specifications. Gather clear requirements for every support ticket, focusing on escalations, and collaborate cross-functionally with product and engineering teams. Drive customer product adoption through best-in-class support following established SOPs and methodologies. Develop deep knowledge of Komodo's products and data to promote customer learning and self-help. Establish internal and external credibility to identify process improvements and share them with stakeholders. Respond to workload with consistent operational rigor, modeling best behaviors in communication, timeliness, and follow-through. Integrate AI into daily workflows for summarization, automation, and insight generation.
Required Qualifications
- 2 years in a customer/technical support role
- Clear written and verbal communication skills in English
- Technical knowledge and understanding of google suite and basic configuration structures
- 4 year Degree from University
- STEM degrees preferred
- Positive attitude towards work/life
- Understanding of the healthcare industry (US or other) and prior support experience in this field
- Technical knowledge such as SQL
- Understanding of the lifecycle of software company
Desired Qualifications
- preferably using Service Cloud or similar
- Gainsight
- Jira
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