Support Specialist
On-siteHyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeFintech ServicesSmall
Full TimeSmallFintech Services
Job Summary
Answer incoming customer calls and triage Tier I support tickets, accurately documenting interactions and routing complex requests for escalation. Help billers navigate the InvoiceCloud platform, generate reports, understand product functionality, and perform approved system changes while using AI-assisted tools to summarize interactions and validate outputs. Meet service expectations by answering at least 90% of calls and resolving Tier I tickets independently to maintain accurate case information in the ticketing system.
Required Qualifications
- Bachelor's degree
- Excellent written and verbal English communication skills
- Demonstrated ability to learn and become proficient in InvoiceCloud products and services
- Strong customer-focused mindset with a commitment to delivering high-quality customer service
- Strong interpersonal skills and attention to detail
- Self-starter with the ability to prioritize multiple tasks and achieve results as part of a high-performing team
- Excellent organizational, planning, and time management skills
- Experience using Microsoft Office applications
Desired Qualifications
- Experience using Salesforce
- Experience supporting payment processing within a SaaS environment
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