Support Specialist
RemoteSouth Africa
Job Summary
Respond to, manage, and resolve Zendesk support tickets, phone calls, and emails while teaching customers how to use TopCo Products (SiteDocs, GoCanvas, and Device Magic) to achieve success. Address product issues, collect feedback, and document activities in Trello and CRM. Identify and execute upsells, professional services, and tier increases to drive renewal and recurring revenue. Provide suggestions for improving Help Centre documentation and execute special projects as requested. This role requires proven customer support experience, strong communication skills, and the ability to work remotely in South Africa with competitive compensation and comprehensive benefits.
Required Qualifications
- Proven customer support experience
- Demonstrated ability to communicate (verbal, written, and listening)
- Demonstrated ability to teach
- Demonstrated ability to present concepts
- An aptitude for problem solving
- Proficiency in using software programs
- Ability to quickly learn software programs
Desired Qualifications
- Experience using iPads, tablets, smartphones, and device applications
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