Support Specialist - GIS
On-siteAtlanta, Georgia, United States
Job Summary
Provide first-line product support via phone, email, and chat, identifying and troubleshooting technical issues using documentation and customer input. Utilize ESRI ArcGIS tools to solve user challenges, test software changes for compatibility, and implement basic fixes. Train end users, create technical documentation and webinars, and customize software solutions to align with customer business processes. Gather and share customer feedback with development teams while maintaining accurate records of all support activities. Collaborate with cross-functional teams to resolve concerns and represent the company at conferences and networking events.
Required Qualifications
- Bachelor's Degree in GIS, Geography, or a related field
- Basic knowledge of ESRI ArcGIS suite
- Understanding of software troubleshooting and support
- Ability to communicate technical information to technical and non-technical audiences
- Flexibility, time management, and ability to thrive in a fast-paced environment
- Solution-oriented, proactive, and eager to learn
- Passion for exceptional customer service and teamwork
Desired Qualifications
- 2 years or more technical support experience preferred
- Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year)
- Excellent written and verbal communication skills
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience with help desk software or CRM tools
- Strong analytical and problem-solving abilities
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