Support Specialist, AR
$31,200–$36,400 year
On-siteRaleigh, North Carolina, United States
Job Summary
Retrieve medical records through various systems and submit them via hardcopy. Open and scan correspondence received, then route items to leadership for distribution. Respond timely to emails and telephone messages while communicating system or escalated account issues to management. Maintain confidentiality of patient information in accordance with insurance collection guidelines and corporate policy. Adhere to SAVISTA Compliance Program policies regarding HIPAA, FDCPA, and FCRA, including attending required training and notifying management of compliance concerns. Participate in meetings as requested and support client and internal processes.
Required Qualifications
- High school diploma or GED
- Demonstrated ability to navigate Internet Explorer and Microsoft Office
- Ability to handle sensitive information and maintain HIPAA compliance
- Must be able to talk, listen and speak clearly on telephone
- Must be able to follow directions
- Must be able to get along with others
- Must be able to handle stress
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must occasionally lift and/or move up to 15 pounds
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