Support Services Technician - Toxicology Pekin

Supports patients and visitors by greeting them in person or by phone, maintains confidentiality, communicates professionally, and educates patients on specimen collection. Handles patient demographics, insurance information, and chart paperwork; records messages accurately; enters orders and verifies documentation; transcribes orders/releases; reconciles and labels specimens; ensures timely chart preparation and registration, and uses EMR for document scanning and data entry. Maintains composure during peak periods and projects a helpful demeanor while interacting with a wide variety of people in a healthcare setting. Travel to Carle Health facilities may be required; the role requires driving your own vehicle for business purposes and adherence to patient-service standards." ,