Support Services Technician - Toxicology Pekin

Provides initial contact with patients and collaborating agencies by phone or in person. Greets patients and visitors, educates patients on specimen collection, and handles registration and insurance verification. Accurately records demographic, insurance, and diagnostic information, transcribes orders, and completes chart preparation to ensure documents are on site. Maintains a high level of confidentiality, demonstrates diplomacy in communication, and ensures timely, accurate care coordination and patient service. Proficient with EMR and basic computer tools, able to manage paperwork and maintain professional demeanor in a healthcare setting.