Support Services Deskside Technician
$52,000–$62,400 year
HybridLa Jolla, California, United States
Job Summary
Provide Level 1 support for operating systems, business applications, hardware, and basic networking while maintaining excellent customer service. Assist with onsite deskside tasks including workstation setups, hardware swaps, printer troubleshooting, and conference room/AV support. Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in Autotask. Collaborate with the IT Service Coordinator on scheduling and escalations, and participate in the on-call shift rotation. Work a hybrid schedule involving onsite client support and remote phone assistance.
Required Qualifications
- 0–1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable)
- Exposure to supporting users in a professional/business environment is preferred
Desired Qualifications
- CompTIA A+, Network+, or Microsoft Certification preferred
- Exposure to supporting users in a professional/business environment is preferred
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