Support Services Counselor 1
$42,786–$55,827 year
On-siteYakima, Washington, United States
Yakima, Washington, United StatesOn-siteFull Time$42,786–$55,827 yearAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Conduct client intake and qualifications, schedule appointments, and manage case files for weatherization programs. Answer phones, process mail, and provide front desk support while maintaining internal procedures and database accuracy. Prepare documentation for home repairs, verify data entry, and update clients on application status through formal channels. Greet the public, assist with scheduling, and ensure compliance with federal, state, and company policies. Maintain confidentiality and adhere to OIC of Washington standards while performing other duties as assigned.
Required Qualifications
- AA degree in social services or related field
- Two (2) years of experience in intake or case management in the social services area
- HS Diploma or GED
- Proficient bilingual English/Spanish verbal and written communication skills
- Effectively communicates with students facing difficult situations, using de-escalation techniques to reduce conflict and support resolution
- Analyze policy, procedures, other materials, and make decisions based on analysis
- Work independently or as team
- Use of computer, various software, databases, and multiline phones
- Ability to prioritize and multitask within a set timeframe
- Maintain sound judgement, work under pressure, and maintain a high level of confidentiality
- Demonstrate a genuine respect for all cultures and diverse populations served by OIC
- Valid WA State Driver's License
- proof of insurance
- Successfully pass a Criminal History & Background Check
- Successfully pass a pre-employment drug test
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