Support Services Advisor - Fully Remote
$45,760–$56,160 year
RemoteUnited States
Job Summary
Assist students and graduates by identifying local employment opportunities, populating job boards, creating resumes, and contacting alumni to aid their job search. Ensure strong employment rates through continuous follow-up via phone, text, and social media, while utilizing the Employer Development Team to market students to potential employers. Accurately collect and record employment records to meet ACCSC standards and state guidelines, ensuring timely submission of verification information from both graduates and employers. Perform other duties as assigned in this fully remote role requiring travel up to 10% of the time.
Required Qualifications
- High School diploma or GED
- some college courses
- 1-2 years customer service experience
- 1-2 years of high-volume phone or sales experience
- Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
- Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
- Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
- Able and willing to: Communicate, think, learn, and reason
- Able and willing to: Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Able and willing to: Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Travel required up to 10% of the time
Desired Qualifications
- some college courses
- Industry knowledge
- Solid understanding of metrics driven environments with a proven record of meeting or exceeding defined metrics
- Strong customer service skills
- Strong interpersonal communication skills, both verbal and written
- Ability to work in a fast-paced environment where deadlines and multi-tasking are essential
- Strong presentation and sales skills
- Strong planning and organizational skills
- Independent ability to use good judgment, problem-solving, and decision-making skills
- Proficient in computer software applications including Word, Excel, Power Point, SharePoint, and Outlook
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