Support Operations Specialist

Coordinate new staff onboarding by scheduling system orientations and organizing site walkthroughs while ensuring access to tools and documentation. Maintain and track operational data using logs, spreadsheets, and internal systems related to onboarding, support operations requests, equipment status, and departmental metrics. Manage the Infrastructure Support Operations work order system, including entering, updating, and closing requests such as FF&E, furniture moves, and repair notifications. Fulfill support operations work orders from clinical sites, ensuring quality followthrough and confirming completion with internal stakeholders. Draft and distribute internal communications, including department-wide updates, announcements, and meeting notes. Maintain departmental SOPs, training materials, and process documentation to ensure consistency and accessibility. Engage with internal stakeholders during space planning efforts to gather initial requirements and document functional needs. Provide general administrative support including scheduling, document preparation, records management, and form tracking. This role supports the Infrastructure department's operational goals through proactive coordination and responsive service across clinical and administrative sites.