Support Operations Associate I
$43,680–$45,760 year
HybridBloomington, Minnesota, United States
Bloomington, Minnesota, United StatesHybridFull Time$43,680–$45,760 yearEntry LevelTECHLarge
Full TimeEntry LevelLargeTECH
Job Summary
Provide exceptional phone-based customer support regarding Alarm.com products and services by troubleshooting technology to ensure devices in end user's homes and businesses function properly. Develop logical troubleshooting steps to remedy technical concerns while collaborating with team members to share knowledge through documentation, training, and product testing. Operate independently as a self-starter in a hybrid role based in Bloomington, MN, with a base salary range of $21–$22 USD. Fluency in Spanish, French, or Portuguese is a plus.
Required Qualifications
- Strong customer service orientation and disposition
- Interest in technology
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
- Excellent written and verbal communication skills
- A self-starter who is able to operate independently, within a team environment
- Bachelor's Degree, preferred
- Phone-based support skills, preferred
- This is a hybrid position that requires you to work in-person from our Bloomington, MN offices
Desired Qualifications
- Prior technical knowledge
- Technical curiosity and a willingness to learn
- Candidates without previous technical support experience
- Candidates coming from retail, food service, and hospitality industries
- Fluency in Spanish, French, or Portuguese
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