Support Manager
On-site · New York City, New York, United States
Job Summary
Support Manager responsible for the reliability, accuracy, and operational excellence of the organization’s modern data platform built on Snowflake, dbt, and Airflow. Acts as the primary escalation point for production data issues, oversees day-to-day data support operations, and partners with Data Engineering, Analytics, and Platform teams to maintain high-quality datasets. Leads data support process improvements, defines data support standards, mentors junior team members, manages data incidents end-to-end, defines SLAs and runbooks, and drives automation and self-service to reduce recurring tickets.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Data Analytics, or a related field
- 5+ years of experience in data operations, data engineering support, or analytics engineering roles
- Strong hands-on experience with Snowflake, including query optimization, warehouse management, and access control
- Experience supporting and debugging dbt models, tests, sources, and deployments
- Solid understanding of Apache Airflow concepts including DAG design, scheduling, retries, and monitoring
- Advanced SQL skills and strong analytical problem-solving ability
- Excellent written and verbal communication skills, with experience interacting with technical and non-technical stakeholders
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.