Support Manager - Product Support
On-site · Bengaluru, Karnataka, India or Chennai, Tamil Nadu, India
Job Summary
Bridge between Temenos and clients as the primary point of contact for communications, overseeing and coordinating support for Temenos products. Manage ticket lifecycles, prioritize maintenance requests, provide regular project/status updates, and liaise with Client and Project Managers to understand milestones (UAT, upgrade, go-Live). Mentor and manage a team of Support Managers across designated regions, and serve as the Support Account Manager for select Private Wealth Management clients to ensure high client satisfaction through proactive relationship management. Requires BE/BTech with 8–10 years in production support within banking, plus 3–5 years of team management, and proven client-facing skills, strong Excel and project-management capabilities, and experience tracking key metrics.
Required Qualifications
- BE/B Tech candidates with 8 to 10 years exp in Production Support (Banking Domain experience)
- 3 to 5 years’ experience in Team management
- Experience Managing Tier 1 Clients & Mentoring Support Managers
- Client facing experience with ability to build relationships/ communicate with the client
- Well Versed in excel and project management plans
- Ability to track, report and manage metrics
- Revenue versus Cost management awareness
- Knowledge of UAT, Upgrade, go-Live milestones
- Strong communication and stakeholder management skills
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