Support Manager (Market Connectivity)
On-siteHong Kong, Hong Kong
Job Summary
Conduct early morning exchange connectivity checks and support daily trading operations for High Touch and Low Touch cash Equities and F&O desks. Manage the Credit Risk System, execute mandatory exchange upgrades, and rollout software changes while collaborating with infrastructure teams to establish connectivity between exchanges and external brokers. Participate in weekend exchange connectivity tests covering internal and exchange-driven activities. This role requires a Degree holder with 10+ years of proficiency in Market Connectivity applications and exchange gateways, including hands-on experience with Reuters and Bloomberg. Candidates must possess excellent knowledge of Cash Equity business in DMA/DSA, Agency, and Program Trading environments, along with strong exposure to Trading Systems monitoring tools and Change & Incident Management platforms.
Required Qualifications
- Degree holder in Computer Science, Information Technology/Engineering or related studies
- Minimum of 10 years proficiency, support and good experience in Market Connectivity applications and exchange gateways
- Hands-on experience in supporting Market Data applications like Reuters, Bloomberg
- Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment
- Good knowledge of exchange rules of major Asian markets like (Hong Kong, China CONNECT, Japan, KR, SG, TW, AU, IN, ID)
- Good exposure in Trading Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc
- Good exposure in Credit Risk Management Systems
- Good exposure in Change & Incident Management tools like ServiceNOW
- Must be self-starter and be able to work independently
- Willing to undertake other Trade Support functions
- Ready to work in Trading floor (high pressure environment)
- Excellent communications skills and the ability to interact with Vendors and Traders
- Knowledge in Networking, Firewall, NAT, Multicast, Unicast, etc
- Knowledge in ORACLE (user level), SQL, Store Procedures
- Knowledge in Unix/Linux, Shell scripting, Perl
- Basic Knowledge in FIX and other Major exchange Protocols
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