Support Lead
Remote · Philippines
Job Summary
IT Support Lead for APAC overseeing IT team activities, ticket management, strategic projects, and cross-region collaboration between APAC and the United States. Responsibilities include configuring networks, managing Google Workspace and end-user support, refining onboarding/offboarding, strengthening security, and managing vendor relationships. Requires 2+ years as an IT Team Leader or Manager, 4+ years IT experience with diverse IT functions, 1+ year of managerial/project leadership, and experience supporting Mac and Windows environments; certifications in security (preferred) and agile work style are advantageous. Remote-first role based in the Philippines with APAC focus.
Required Qualifications
- 2+ years of experience as an IT Team Leader or Manager
- 4+ years of IT experience with exposure to end-user support, security, networks, remote environments, and access management
- 1+ year of managerial or project leadership experience
- Must have a working laptop/PC and internet with backup connection
- Experience with Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools
- Background in supporting both Mac and Windows environments for end-users
- Strong verbal and written communication skills for technical and non-technical audiences
- Agile professional who thrives in a fast-paced environment and can pivot strategies to drive business needs
Additional Requirements
- Must be authorized to work in the Philippines at hire and maintain authorization throughout employment
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