Support Lead Part Time
$32,240–$32,240 year
On-siteHolyoke, Massachusetts, United States
Job Summary
Oversee daily store operations by managing opening and closing procedures, ensuring cash security, and acting as Manager on Duty for urgent issues. Train crew members on the B.E.S.T. customer service experience and oversee their performance to ensure fast, friendly checkouts. Drive store sales through optimized merchandising and staff performance while controlling expenses. Handle receiving, unpacking, and organizing new stock to place items efficiently on the sales floor. Perform store maintenance tasks including cleaning bathrooms, sweeping, and managing the stock room. Support onboarding and ongoing training for associates on store policies and product knowledge. Work a flexible schedule that includes days, evenings, weekends, and overnight shifts.
Required Qualifications
- High School Graduate
- Minimum 1 years of management experience
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Desired Qualifications
- College experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
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