Support Lead Full Time
$27,040–$27,040 year
On-siteEl Paso, Texas, United States
Job Summary
Oversee daily store operations by ensuring crew members deliver exceptional customer service, managing opening and closing procedures, and acting as Manager on Duty for urgent issues. Direct the receiving, unpacking, and organizing of new stock while optimizing merchandising to drive sales and control expenses. Train associates on store policies, product knowledge, and the B.E.S.T. customer service experience to improve performance. Perform store maintenance including cleaning bathrooms, sweeping, and stock room organization. Manage flexible schedules that may include day, evening, weekends, and overnight shifts.
Required Qualifications
- High School Graduate
- Minimum 1 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
- Must be able to exchange accurate information in these situations
Desired Qualifications
- College experience
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