Support Lead - Full Time
$36,400–$36,400 year
On-siteLowell, Massachusetts, United States
Job Summary
Oversee daily store operations as Manager on Duty, ensuring crew members deliver the B.E.S.T. customer service experience and manage opening/closing procedures including cash security and alarm setup. Direct staff training on store policies, product knowledge, and operational procedures while optimizing merchandising to drive sales and control expenses. Handle urgent issues, perform store maintenance such as cleaning and stocking, and coordinate with leadership on World Recovery initiatives. Work a flexible schedule including days, evenings, weekends, and overnight shifts in a retail environment featuring extreme-value products across multiple themed worlds.
Required Qualifications
- High School Graduate
- Minimum 1 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
- Must be able to exchange accurate information in these situations
Desired Qualifications
- College experience
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