Support Lead Full Time
$35,360–$35,360 year
On-siteBuffalo, New York, United States
Job Summary
Oversee daily store operations by managing opening and closing procedures, ensuring cash security, and acting as Manager on Duty for urgent issues. Train crew members on the B.E.S.T. customer service experience and oversee their performance to ensure fast, friendly checkouts. Direct receiving, unpacking, and organizing of new stock to optimize sales floor placement while driving store sales through merchandising and staff optimization. Perform store maintenance tasks including cleaning bathrooms, sweeping, and managing the stock room. Support onboarding and ongoing training for associates on store policies and product knowledge. Work a flexible schedule that may include day, evening, weekends, and overnight shifts. Hourly position starting at $17.00.
Required Qualifications
- High School Graduate
- Minimum 1 years of management experience
- Ability to multi-task
- Ability to maintain composure under pressure
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be at least 18 years old
- Ability to perform all essential job functions in compliance with applicable federal, state, and local laws
- Ability to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Ability to remain in a stationary, upright position for 80% of the time
- Ability to frequently operate cash register
- Ability to frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Ability to frequently ascend/descend ladders in order to retrieve and put away stock
- Ability to frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Ability to frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
- Ability to exchange accurate information in these situations
Desired Qualifications
- College experience
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