Support Lead
$23,920–$23,920 year
On-siteSpringfield, Missouri, United States
Job Summary
Oversee daily store operations by managing opening and closing procedures, securing cash, and acting as Manager on Duty for urgent issues. Train crew members on the B.E.S.T. customer service experience and ensure fast, friendly checkouts while driving sales through optimized merchandising and staff performance. Handle receiving, unpacking, and organizing new stock to place items efficiently on the sales floor, and perform store maintenance including cleaning bathrooms and sweeping. Support onboarding and ongoing training for associates on store policies and product knowledge. Frequently operate cash registers, move merchandise up to 25 lbs, and work a flexible schedule including evenings, weekends, and overnight shifts.
Required Qualifications
- High School Graduate or equivalent
- Minimum 1 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to move merchandise weighing up to 25 lbs
- Must be able to place/remove merchandise up to a height of 5-10 feet
- Must be able to ascend/descend ladders
- Must be able to position self to kneel, bend, twist, and stoop
- Ability to communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
- Must be able to exchange accurate information in these situations
Desired Qualifications
- College experience preferred
- Excellent verbal and written communication skills
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