Support Engineer
$70,000–$100,000 year
RemoteCalifornia, United States
California, United StatesRemoteFull Time$70,000–$100,000 yearMedium
Full TimeMedium
Job Summary
Respond to user queries and troubleshoot technical issues by reviewing logs and following internal SOPs. Partner with engineering teams to resolve reported malfunctions, optimize products, and ensure timely issue resolution. Update team dashboards with synced information and assist with user feedback projects. Maintain escalation processes and write daily reports while supporting other initiatives as needed. This role reports to the CTO within FanFix, a leading membership platform for creators backed by SuperOrdinary, offering a competitive compensation package and global remote flexibility.
Required Qualifications
- Technical support or User/Product Operations related experience in the internet industry", "Bachelor's degree, with 2-3 years of work experience", "Quick learner with analytical skills", "Excellent communication and problem-solving skills", "The ability to multi-task and work under pressure", "Self-driven, with a strong sense of ownership", "Flexibility to work early morning and/or late evening and/or weekend shift as needed due to time zone differences", "Flexibility and willingness to suppo...
Desired Qualifications
- Some java scrip or python is a plus
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