Support Engineer - Remote
On-siteWaregem, Flanders, Belgium
Waregem, Flanders, BelgiumOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Manage remote customer support for electrical drives and robotics, taking over systems and diagnosing issues while collaborating with project engineers on complex site-specific problems. Plan and organize on-site service orders, create after-sales invoices, and oversee SLA contracts. Provide technical guidance to internal staff during troubleshooting. Requires a master's degree or equivalent experience, proficiency in Siemens TIA Portal, Step 7, and Sinamics drives, with strong communication skills in Dutch and English. Join a dynamic, financially healthy SME in full growth offering internal training and modern equipment.
Required Qualifications
- Master's degree
- Experience in a similar function
- Knowledge of Siemens TIA portal
- Knowledge of Step 7
- Knowledge of Siemens Sinamics drives
- Strong technical background
- Strong communication skills
- Good knowledge of English
- Ability to work remotely
- Ability to take over systems remotely
- Ability to solve complex project-specific problems
- Ability to support own employees with technical problems
- Responsibility for planning and organization of on-site service orders
- Ability to create after-sales invoices
- Ability to manage SLA contracts
Desired Qualifications
- Knowledge of Beckhoff or other PLC systems
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