Support Engineer
$90,000–$125,000 year
Remote · New York City, New York, United States or US
New York City, New York, United States or USRemoteFull Time$90,000–$125,000 yearMid LevelNot SpecifiedHealthcare TechUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Healthcare Tech
Job Summary
Prompt is seeking a Support Engineer to enhance client engagement and support SaaS products, requiring collaboration with engineering teams, issue diagnosis, debugging skills, and strong communication to articulate solutions effectively.
Required Qualifications
- 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or an equivalent relational database querying language
- Ability to read and write code using at least one modern programming language
- Proven experience debugging complex API integrations
- Strong communication skills
Desired Qualifications
- Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react)
- Experience working in customer support or otherwise directly responding to customer issues
- Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch
- A background working in the healthcare industry
- Prior startup and/or B2B SaaS technology organization experience
Additional Requirements
- Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent
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