Support Engineer
$95,000–$110,000 year
RemoteUnited States
Job Summary
Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations. Manage and triage incoming ticket queues to ensure accurate classification and timely resolution. Assist in new telephony setup and collaborate with Implementation, Engineering, and Customer Success teams to define scope and technical feasibility. Contribute to internal knowledge base documentation to clarify roles and standard operating procedures. Availability for very limited overnight or early morning deployments. Requires 4+ years in technical support or implementation engineering, including 2+ years with telephony systems, SIP, or IVR configurations. Posh revolutionizes financial institution service through AI solutions that augment staff capabilities across digital and voice channels.
Required Qualifications
- 4+ years of experience in a technical support or implementation engineering role
- 2+ years of experience with telephony systems, SIP, or IVR configurations
- Proven ability to troubleshoot SaaS platforms and API integrations
- Strong ability to translate complex technical concepts for non-technical stakeholders
- availability to perform overnight / early morning deployments
Desired Qualifications
- Background in Conversational AI, digital bots, or Natural Language Processing (NLP)
- Experience working with banking cores or "Sim exchange" configurations
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