Support Engineer
On-sitePerth, Western Australia, Australia
Perth, Western Australia, AustraliaOn-siteFull TimeTechnologyLarge
Full TimeLargeTechnology
Job Summary
Diagnose, troubleshoot, and repair hardware and software faults while installing, configuring, and maintaining PCs, servers, and network equipment. Provide remote and onsite IT support to resolve incidents within SLAs, gather user requirements, and contribute to client projects. Monitor logs, document systems and daily activities, and communicate with stakeholders to maintain system performance, security, and reliability. Work onsite in Perth for 38 hours per week.
Required Qualifications
- Atleast 2 years experience in an IT support role
- Ability to effectively engage with a diverse range of customers by phone, in writing and face-to-face on-site
- Understanding of and demonstrable experience working with M365 equivalent to MS900/AB900
- Understanding of networking fundamentals equivalent to Cisco CCST Networking
- Understanding of IT infrastructure components such as servers and networking equipment
- Ability to quickly understand technical systems and undertake troubleshooting
- Demonstrates a growth mindset, seeking to learn new skills and technologies, and advance in the IT industry
- Must have at least a Class C driver's license
Desired Qualifications
- Industry certifications from Microsoft, CompTIA and networking vendors
- Experience in an MSP environment
- Experience working in an ITIL aligned ticketing/service management system
- Experience deploying end-user equipment at client locations
- Experience supporting IP telephony/Unified Communication (UC) solutions such as 3CX or Teams Voice
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