Support Engineer (Mandarin Speaking)
RemoteChina or Malaysia
China or MalaysiaRemoteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Manage Microsoft 365 users, licenses, and Intune devices while troubleshooting connectivity, VPN, and network latency issues for China and international teams. Triage and escalate support tickets, monitor SLA performance, and maintain knowledge-base articles in English and Mandarin. Coordinate cross-regional activities and provide technical documentation to the China IT team. Work from home during core hours of 9:00 AM to 6:00 PM, with flexibility for UK-China meetings and occasional after-hours calls.
Required Qualifications
- Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
- 2–4 years of IT support or IT operations experience
- Intermediate to advanced knowledge of Microsoft 365 and Microsoft Intune
- Working knowledge of Windows 10/11
- Basic to intermediate knowledge of macOS, iOS, and Android
- Experience with ticketing/service-management systems
- Basic to intermediate network and VPN troubleshooting skills
- Strong problem-solving and customer-service skills
- Ability to work independently and as part of a cross-regional team
- Fluent English and Mandarin Chinese, both written and spoken
Desired Qualifications
- Microsoft 365 Administrator certification
- CompTIA A+, Network+, or ITIL Foundation
- Experience with Entra ID/Azure AD
- Experience with China-specific IT/network challenges
- Knowledge of SD-WAN or MPLS
- PowerShell, Python, or Bash scripting experience
- Experience with cross-regional IT support
- Knowledge of GDPR/data-protection requirements
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