Support Engineer
$120,000–$170,000 year
On-siteSan Francisco, California, United States
Job Summary
Own the support queue and work through tickets to drive customers to success by diagnosing issues and solving for root causes rather than symptoms. Reproduce customer issues in their specific environments to understand problems deeply before submitting pull requests for bug fixes and improvements. Act as the technical voice of the customer back to engineering while moving through a high volume of tickets with a metrics-driven approach. This role requires technical depth and familiarity with the LiteLLM product surface to unblock developers using our gateway trusted by companies like Adobe, Netflix, and NASA.
Required Qualifications
- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply
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