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Smarsh2 months ago

Support Engineer - Java

Remote · United States or New York City, New York, United States

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown

Job Summary

We are seeking a motivated R&D Support Engineer to bridge R&D teams with Customer Support, troubleshoot complex issues, and drive incident management for both federal enclave and AWS environments.

Required Qualifications

  • 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.
  • Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.
  • Hands on experience with logs, debugging tools, and monitoring platforms.

Desired Qualifications

  • Experience with CI/CD pipelines and build/test automation.
  • Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).
  • Background in incident management, postmortems, or SRE best practices.
  • Understanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).
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Smarsh

Support Engineer - Java

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