Support Engineer - Java
Remote · United States or New York City, New York, United States
United States or New York City, New York, United StatesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
We are seeking a motivated R&D Support Engineer to bridge R&D teams with Customer Support, troubleshoot complex issues, and drive incident management for both federal enclave and AWS environments.
Required Qualifications
- 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.
- Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.
- Hands on experience with logs, debugging tools, and monitoring platforms.
Desired Qualifications
- Experience with CI/CD pipelines and build/test automation.
- Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).
- Background in incident management, postmortems, or SRE best practices.
- Understanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).
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