Support Engineer
On-site · Bengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeMid LevelNot SpecifiedStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Job Summary
Provide first-level IT service desk and end-user support for hardware, software, and network issues in a Bengaluru-based environment; responsibilities include incident logging, SLA adherence, Windows OS troubleshooting, AD/IAM account management, onboarding/offboarding, and remote support with O365 knowledge.
Required Qualifications
- 4–6 years of experience in IT Service Desk / End User Support
- Provide first-level support for hardware, software, and basic network issues
- Log, track, and resolve incidents/service requests within defined SLAs
- Troubleshoot Windows OS, laptops/desktops, printers, and standard applications
- Handle user account creation, password resets, and access requests (AD/IAM)
- Support onboarding and offboarding (asset allocation, basic setup)
- Perform basic network troubleshooting (Wi-Fi, LAN, VPN connectivity)
- Install and configure end-user systems and software
- Escalate unresolved/complex issues to L2 teams
- Maintain ticket updates, documentation, and knowledge base articles
- Ensure compliance with IT policies and security guidelines
- Provide remote/user support and communicate effectively with end users
- Basic knowledge of O365, email configuration, and collaboration tools
- Strong communication skills (spoken and written)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.