Support Engineer I
$75,000–$82,000 year
HybridHerndon, Virginia, United States
Job Summary
Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management. Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems. Troubleshoot Windows, Mac, and Linux operating systems, diagnose and escalate network issues, and conduct proactive system health checks. Assist with setting up and configuring desktops, laptops, and peripherals while managing end user accounts. Follow standardized processes to maintain operational efficiency and ensure compliance with CMMC and NIST 800-171 standards. Work collaboratively to resolve issues within SLAs and enhance service quality through continuous improvement.
Required Qualifications
- current, interim eligibility or previous security clearance
- held or currently hold a clearance, or have documented eligibility based on a favorable background investigation
- Interim clearances will be accepted for consideration
- U.S. citizenship
- 2-4 years working in an IT Support Focused role
- CompTIA A+
- ITIL 4 Foundation
- Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
- Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams
- Experience with Google Workspace, VPNs, DNS, and mobile device management
- Experience troubleshooting basic hardware & software issues
- Experience utilizing ticketing systems and remote management tools
- Ability to work both independently and collaboratively in a fast-paced setting
- Experience with Service Level Agreements (SLAs) and SOP creation
- Detail-oriented with a proactive approach to troubleshooting and continuous improvement
Desired Qualifications
- All clearances are encouraged to apply
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