Support Engineer, GCR
On-site · Beijing, Beijing, China
Beijing, Beijing, ChinaOn-siteFull TimeMid LevelNot SpecifiedMarketing SoftwareUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Marketing Software
Job Summary
Seeking a Support Engineer to take end-to-end ownership of customer technical issues, work with R&D and product teams on escalations, and enhance the client Knowledge Base. Ideal candidates are problem-solvers with at least 3 years of relevant experience in technical support, QA, or account management, and can manage customer escalations while effectively communicating across teams. SQL experience and strong communication skills are essential.
Required Qualifications
- At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management
- Experience in SQL querying and managing data
- Fluent in English
- Structured and process-oriented
- Mature communication skills that can smoothly handle communications between client, internal business teams and R&D teams in headquarters
- Ability to learn new technologies quickly
- Multitasking and ability to work independently
Desired Qualifications
- Development or mobile development experience
- Web / mobile marketing and digital advertising experience
- Experience in BI
- Experienced in LLM and AI Agent
- Being recommended by an AppsFlyer team member
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