Support Engineer - Digital Sport Unit (f/m/d)
On-siteLille, Hauts-de-France, France
Lille, Hauts-de-France, FranceOn-siteFull TimeTechnologyLarge
Full TimeLargeTechnology
Job Summary
Resolve Level 1 and Level 2 user support tickets regarding product usage, account creation, and IT environment issues via chat, email, and phone. Advise users on problem-solving and conduct on-site visits or training sessions to develop their expertise. Collaborate with product and business teams to adapt solutions, improve documentation and processes, and automate recurring issues to reduce ticket volume. Drive continuous improvement initiatives to prevent future ticket creation.
Required Qualifications
- 3 ans et + en support IT
- 2 jours de télétravail par semaine
- basé·e à Lille ou Paris
Desired Qualifications
- animé par l'amélioration continue
- aime les challenge et faire bouger les choses
- aime apprendre et tu souhaites rendre ton métier de plus en plus technique
- aime communiquer dans un groupe
- passionné.e de sport et tu veux partager tes passions en équipe
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